FAQs

 1. When will my order ship and arrive?

We're so happy to have you! We hate paying shipping fees and bet you do too. Did you know that shipping is always free with Storie?  You can expect your order to leave our shop within 3-5 business days.  Since all orders ship from the USA, purchases shipping within the USA should arrive within 7-10 business days and outside the USA should arrive within 15 business days.  Feel free to email us if you have any questions!

2. I just received my new scent oils and machine...what now?

This is the easy part! Your Aroma Modeste scent machine will come with a clear bottle, plug, and remote control. First, open the machine by lifting the top half straight up, then fill up the bottle with your selected scent oil.  You don't need to fill it all the way up, but try not to let it run on empty.  Screw the bottle into the lid of the machine. Make sure the threads are lined up and that the bottle screws all the way up.  Plug in the machine and it will automatically start!  Use your remote to adjust the density of the scented air stream, and the % to adjust the frequency of the "spurts" of fragrance.  You can also consult the instruction booklet that comes with your machine!

The Aroma Petit is essentially a "mini", rechargeable, cordless version of the Aroma Modeste.  Simply open the machine by lifting the top right off.  Unscrew the bottle and fill it with your selected fragrance oil, and replace the lid.  Turn on the machine by pressing the "on" button and press again to select the fragrance strength and frequency. Press it 4 times and it turns off.  If you leave it on, it will automatically turn off after 8 hours and will remain off for 16 hours.

3. How long does a bottle of scent oil last?

Longer than those 3-wick candles, that's for sure!  We highly recommend using waterless nebulizing diffusers to get the strongest fragrance from your Storie scent oils. 

In the Aroma Modeste, you can expect 1ml of oil to last for 1 hour of continuous use (depending on density and % selected). On average, a 120ml bottle lasts up to 6 months when used daily for several hours per day.  

In the Aroma Petit, the 10ml bottle that comes with the machine will last approximately 30 days running 8 hours per day on the lowest setting, or 9 days running on the highest setting.  One of our 120ml scent oil bottles can refill the machine 12 times, meaning you can get up to a full year of fragrance!

4. What's your return policy?

Not to worry!  Our aroma diffuser machines are covered by a 1-year warranty!  We happily accept cash-back returns of any defective diffuser machines within 14 days of receipt and up to one year, if your machine malfunctions, we will exchange your diffuser or will send replacement parts as needed. 

Don't like the scent you chose? Aroma oils are refundable within 14 days as long as they're not used.